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I want to Restrict a Group members to create the Issues

Sreenadh_5t0th7

Hi,

I am having 3 groups which are Service Desk, Supreme Team, Development Team

I want to restrict that when ever the ticket is creating only Service Desk users does have access to create the Incident or Access Request tickets.

Is this possible in Jira ? If yes how it is possible please help me out with the same.

I want to restrict it from the Create issue screen.

Thanks,

Accepted answers

All comments

Joseph Chung Yin

@Sreenadh -

In JSM (out of the box), you will not be able to restrict specific request type issue creation based on groups associated with your project. There is only one CREATE ISSUE right which is the same for all users who are allowed to create issue in your project.

You may be able to check Atlassian Marketplace to see if there are any third party add-on that can support your ask.

At this time, I recommend you to add yourself as a watch to this outstanding enhancement request - https://jira.atlassian.com/browse/JSDCLOUD-195. It is still being reviewed by Atlassian.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Sreenadh_5t0th7

Hi @Joseph Chung Yin

Thanks for the response.

Can you please find the attached screenshots which i did as per my understanding.

I want to restrict only for Service Desk Group only.

Is this possible or not ?

Dirk Ronsmans

Yes you can, just adjust your permissions scheme to only allow that group (or even better work with a custom role) to have the "create issue" permission

Joseph Chung Yin

@Sreenadh -

You cannot. What about the other assignments called out in your Create Issue permission?. Your thinking of using WF validator at issue creation is not recommended, it because a user will find out he/she cannot create the issue only after they click the save button trying to create the issue.

This approach gives a negative UI experiences for the users in my opinion.

Best, Joseph

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