What is the typical uptime for Jira Cloud? How this works with the add-ons?

Question

Hi,

I'm trying to figure out what is the typical uptime %% for the Jira Cloud.

This page https://jira-software.status.atlassian.com/history only shows data for the last month and I would rather have more broad picture. November numbers suggest we would be entitled for 25% refund and this is troubling.

Also, because about half of the Jira cost is from the add-ons I would like to learn how add-ons uptime is tracked and if there are refunds there.

Finally I would like to know how do you track and manage the uptime/refund part of the Jira administration.

Thank you.

Ste Wright · Answer

Hi @Inna S

There's no mention of all customers being impacted though - just some customers - so could easily have had zero impact on your instance!

I can only talk from my experience though, as I've said in previous comments. You'll need to make your own decision on whether this is acceptable for you :)

Ste

Inna S · Answer

@Ste Wright , last Nov shows total 17h outage. That makes it into 97.5%.

Of course, the total price includes the cost of add-ons and they won't issue a refund in such a case, but still.

But if this is the rare case, then we should be good.

Ste Wright · Answer

Hi @Inna S

I'm not sure how you're calculating 25% refund unfortunately.

Atlassian operates a SaaS platform - and like most large companies in this space, does suffer some incidents - and are very transparent about them (as seen from your link to their status page and incident history).

But from my experience, significant incidents are extremely rare.

Ste