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Jira cloud for sheets is not loading

Mriganka Dutta

Jira cloud for sheets is not loading for past few days. How to fix the issue?

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Serosoft Jira Administrator

Hi,

It might be a permission issue, Try this:

Open your Google sheet->Extension->Jira Cloud for Sheets->Give permissions once again.

Since it is a free app, you can try removing and adding it again.

Mriganka Dutta

Still facing the issue. Could anyone please help?

Airbus Driver

Hey Mriganka,

Try the following;

1. Navigate to https://id.atlassian.com/manage-profile/apps

2. Find the entry "Jira Cloud for Spreadsheets" and click on 'Remove access'

3. Log into Sheets again and access the Jira Cloud for Sheets add-on again and click on 'Connect' to connect your site again and go through the prompts

Mriganka Dutta

@Airbus Driver I have taken the first 2 steps. Stuck on 3rd step. Not getting option to connect

Airbus Driver

@Mriganka Dutta- can you try different browsers? Clear the browser cache and retry again.

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