How to add custom field to Helpdesk Resquest list

Suleymanova Shabnam

Hi, 

I try to add a custom field that is available at the ticket level to the list of fields that are  available for the users of our helpdesk.

There is a predefined list (check the screenshot) and I would like to be able to update this list to add my custom field. 

 

Could you please help me ?

Mikael Sandberg

Hi @Suleymanova Shabnam,

Welcome to Atlassian Community!

In order to add custom fields to your requests you have to add it to the screen used by the issue type. Go to project settings > issue types and click on the screen scheme for the issue type that is associated with your request type. From here you can add fields to the screens.