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Warning on Jira mobile App (Android): Failure opening project. Try again later or contact your adm

Heiko Meng

Hi,

we are using Jira Cloud.

We changed the issue permissions on the project and issues are working as expected via browser. Every logged in user can open the project/Board and see the issues permitted.

But if we use the Jira app on android, we get a warning: Failure opening project. Try again later or contact your admin (translated from German).

Does anyone have an idea? Thanks a lot!

Cheers, Heiko

Update: If I go to issues --> all issues I can see the permitted issues and open it.

But still no way to open the issues Board via app!

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Heiko Meng

Update: If I go to issues --> all issues I can see the permitted issues and open it.

But still no way to open the issues Board via app!

Hannah McKenzie

Hi @Heiko Meng, thanks for reaching out. Were you able to see the issues/open the project on Android before the permissions changed?

Hannah McKenzie

@Heiko Meng if you provide your user ID or cloud ID, our team can investigate the problem for you.

Heiko Meng

Hi @Hannah McKenzie , thanks for the fast reply. Without any changes from our side it suddenly worked 48 hours later trouble-free.

Thanks a lot!

Cheers, Heiko

Hannah McKenzie

Good to hear! Happy to help.

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