Allowing customers to create tickets by email if they are from a specific email domain

Question

Hello,

We have a Jira Service Management project, serving a specific customer we have.

Currently, creating tickets via email is allowed only for registered users of that customer (users that were added to the project).

I am looking for a way to allow all users with emails of a specific domain to be able to create tickets via email, even if they do not have a user in the project.

I couldn't find a way to do that.

Is there something I am missing?

I would appreciate any help with this.

Thanks!

Zohar Eylen_2jmvxf · Answer

Hi, thanks for your answer. 
my client has a help-desk department, with multiple agents and an always - changing list of employees that can open tickets on our Jira service management project.

I don’t wish to create users for them, nor allow them access to the service portal - I want to allow them creating tickets via email, if their domain is @xxx.com for example.

Vamsi Kandala · Answer

Hi @Zohar Eylen

In order to create the ticket for any specific project, the user(s) should have 'Create Issues' permission.

So, you can try creating a new group and include all the users of the specific domain.  Provide the 'Create Issues' permission in the project to this new group.

Hope this helps.