User stories and tasks are not visible

Question

Hello Guys,

I had 200+ user stories on my Jira in May 2022. After that I login today after more than 6 months. it is showing me that I am logging in for the first time, and there is no project defined there. It seems some migration happens, but my old data has not moved. I was using free plan for up to 5 users. Please help me in getting back my stories and tasks. Thanks for your help. In admin console it still shows old user group. but when I click on it, it takes to new Jira where nothing is there.

In my Atlassian toggler (9 squares in top right corner), I used to see Jira icon by default before, but it is replaced by Trello. When I clicked on Jira, it looked like it got configured fresh.

How can I get back my stories. Please help me !!

Regards,

Nitin

Trudy P Claspill · Answer

Additionally, per response from an Atlassian Team member on this post, the data will be deleted after 162 days of inactivity, so it may be too late to recover the data.

Fabio Racobaldo _Catworkx_ · Answer

Hi @Nitin Gupta ,

free plan policy is available here https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

Inactive Free products will be deactivated

If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.

Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in and view something to restart the 120 days.

If you’re a site admin, we’ll send you emails to let you know if your site is at risk of being deactivated due to inactivity so you can log in and take action to prevent deactivation.

Hope this helps,

Fabio