We are using JSM Cloud for our internal ticketing system. We are also heavy Slack users and share issue links via Slack in a number of ways, including the built-in JSM Slack integration.
The problem I'm having is when a non-agent clicks on one of these agent links to view an issue. Since they are not licensed, I would expect they would be redirected to the portal view of the linked issue (which is shared with them via Organization), but they are instead dropped into the portal homepage.
- Is this expected behavior or do I have something misconfigured?
- Does a JSM/Slack integration exist that shares the portal links instead of the agent links?
Thank you in advance for any help/suggestions!
