Is there an option to insert some kind of chat or question answer?

Alex Huber

Hello, 

I would like to know if there is a macro or feature to record a conversation between two or more people in writing, so like a kind of chatbot, but where you can edit answer and question. 

Reason for this is that I would like to make a conversation between agent and customer visually nice. For training purposes.

Thanks for tips  

Dave Mathijs

Hi @Alex Huber welcome to the Atlassian Community!

If you're working with Jira Service Management, then Halp is your solution for conversational ticketing.

Why would you want to edit the Q&A? This is not something that the reporter nor the answerer would want in my opinion.