Hi there,
Frustratingly you cannot add any attributes to Service that is pre-loaded in Assets, I would like to add an Approver.
I have created another Object type that has a referenced object of the Service but this new Object Type has an approver in it.
What I am trying to figure out is how to setup an automation, that when the Affected Service is selected, it will then drop down into the 'Technical Service' ObjectType I have created and pull back the approver to edit the issue field with.
Not sure how to reference the lookup object to reach into the next ObjectType.
Currently I can pull back the service information;
ObjectType = "Service" AND "Name" = "{{issue.Affected services}}"
but then I want the related 'Technical Service" Approver to be pulled into the issue.
is this possible?