JIRA slack integration giving user INVALID_INPUT error

Question

attempting to create a JIRA ticket through the slack integration returns "INVALID_INPUT" for a single user and nobody else in the slack workspace.

logging out and back in did not change anything.

how can this be resolved?

edit: after more testing, looks like it's related to "<" and/or ">" values in the description..  fails consistently for multiple users.

chris_hines · Answer

I can confirm a similar issue.
The > character alone in the description field doesn't cause failure

There is something odd going on with our particular Description string.

In the most minimal sense:

Fails *Trigger:* count:2 minutes(($foo_bar == "value" ($variable == 5 || "panic:")) ($string = "sometext") ) > 0
Works*Trigger:* count:2 minutes(($foo_bar == "value" ($variable == 5 || "panic:")) ($string = "sometext") )*Trigger:* count:2 minutes(($foobar == "value" ($variable == 5 || "panic:")) ($string = "sometext") ) > 0

I'll see if I can narrow that down to smaller elements

Fails Foo_Bar > 0
Foo_ > 0WorksFooBar > 0Foo_Bar >

alex_2bruh7 · Answer

looks like it's related to "<" and/or ">" values in the description..