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Is it possible to create customer accounts?

Erik George

Hello,

I think this should be a pretty clear Yes/No answer, and to my knowledge it's heavily leaning on the No side. I understand that you can send customers invites to create accounts, and it can be done in bulk with .csv files. However, is it possible to create the accounts in their entirety before being provided to the users?

Thank you!

Accepted answers

Nicholas Ellis _ALM Works_

Hi @Erik George,

This is possible, here is the documentation for manually creating a new user account in Jira.

Cheers,
Nick

All comments

Nicholas Ellis _ALM Works_

Hi @Erik George,

This is possible, here is the documentation for manually creating a new user account in Jira.

Cheers,
Nick

Erik George

Unfortunately, that seems to be for "Data Center and Server", while I'm using the Cloud version. Following those steps only brings me to where I can invite users, unless there's some hidden button somewhere for creating them.

Nicholas Ellis _ALM Works_

Here is the correct documentation.

https://support.atlassian.com/jira-cloud-administration/docs/create-edit-and-delete-users/

And you are correct there is not another way, only the invite method.

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