"Configured request type has too many visible required fields"- issue not getting resolved

Question

Hello,
In request type we have only "summary" field as required, also we checked in field configuration and work flow, there is no other required field configured. but still we received this error.

Rilwan Ahmed · Answer

Hi @suganyam ,

I am not getting what is the cause for this issue. Request you to raise a support ticket with Atlassian support here: https://support.atlassian.com/contact/

Workaround I can suggest is, Create a new Request type and give a name. Add only Summary, Description and Attachment fields to it.

Now go to Project settings --> Email request, Click action button and click Configure email request types, select the new request type. Try sending an email and see if the issue exists.

suganyam · Answer

Hi @Rilwan Ahmed

Request type "Emailed request" has the "USED BY EMAIL CHANNEL" tag in it. Only summary  field is marked as required in it.

Please refer the attached video and help to resolve this issue.
https://slack-files.com/TCT5GMGLW-F04F4URCW9G-8b98d72a4a

Thanks.

Rilwan Ahmed · Answer

Hi @suganyam ,

Sounds like someone has changed the customer request type which is mapped to your incoming mail. Please find out to which request type your mail is related to. Then check this request type for fields marked as required.

Actually only summary and description should be required.

Go to JSM project settings --> Request type .
Clcik on each work category and check which has the "USED BY EMAIL CHANNEL" tag in it.