SLA met vs breached report

meliodas16

Hello community,

I have a question regarding te behaviour of SLA met vs breached report.

In my project i have only one issue that breached on the 10th of december:

When accessig the SLA met vs breached report it doesn't show up that i had one issue that breached on the 10th :

Is this the expected behaviour ? Can anyone please explain to me the logic behind the report ?

Kind regards.

 

Walter Buggenhout

Hi @meliodas16,

Yes, it is expected behaviour. The moment your SLA is considered breached (and when a ticket appears on the report) is when the SLA timer stops. This was on December 11th. 

The detail displayed in your first screenshot shows the time when your issue should have been resolved (or replied to, or anything else your SLA might be based on). But it didn't - it reached the end state of the SLA on the 11th and is listed on that date in your report.

Hope this helps!