List services requests in jira service desk cloud using REST API

Question

How do I list all the service requests in Jira service desk cloud? I have site admin privileges but when I list service requests using /rest/servicedeskapi/request I do not see requests created by other users in the project

#Note: I'm able to view all service requests thru the web UI but unable to list all requests using the REST API interface.

Sree Vinayak Balasubramaniam · Answer

@Fernando Eugênio da Silva

I'm using this endpoint (https://abc.atlassian.net/rest/servicedeskapi/request) and able to list all service requests created by me, however I want to list all the service requested created by all the users in my organization.

I tried https://abc.atlassian.net/rest/servicedeskapi/request?requestOwnership=ALL_REQUESTS

using the requestOwnership parameter but does not seem to work. I'm referring to this document - https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-get

Fernando Eugênio da Silva · Answer

@Sree Vinayak Balasubramaniam , welcome to the Atlassian Community!

If you're using Jira Cloud, try using the REST API GET for JSM Cloud itself: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-requesttype/#api- rest-servicedeskapi-requesttype-get

If, as you indicated, you have permissions on the projects, then you will be able to have a list of all Request Types created in the environment. I have tested the endpoint and it works fine.

Hope this helps