Communications Breakdown

Question

This has gotten to be fairly serious.  When some users start an problem ticket, when a service desk agent assigns a ticket, or sometimes for any arbitrary change at all, JSM will return a

The Jira server was contacted but has returned an error response. We are unsure of the result of this operation.

Close this dialog and press refresh in your browser"

I am running JSM 5.3.0, but the problem has persisted since 4.x.  I also run Confluence on the same system at a different port.

Allen Chesley · Answer

Neither of those problems appear to be applicable to my problem.

Allen Chesley · Answer

The problem exists for multiple users and has resulted in multiple internal tickets.

An Atlassian support ticket has been initiated.

Joseph Chung Yin · Answer

@Allen Chesley -

I agreed with @Benjamin that you should reach out to Atlassian Support (https://support.atlassian.com) with your problem + support zip, and they should be able to review the log to pinpoint the possible cause.

We experience above issue before here/there, but it was caused by our network env having a problem.  Question for you, is this happening for just one and few users or it is affecting your entire users community.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.