Hello everyone!
I would like to know if it is possible to convert the SLA from business hours to business days.Thank you
Hi @Bruna Seabra
Welcome to the Community!
If you're using the native SLA of JSM, you can only define and track SLA goals as hours and minutes, not days.
If you use apps to track your SLA, there are configuration options to see the remaining times in any format you want.
Best wishes!
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