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Section ”JSM/Portal only users” not visible under User management

Bojana_xnbokn

Hi Community!

Any idea why I do not see section ”JSM/Portal only users” under User management in Jira cloud?

I do see internal users and groups, but page where portal only users are normally managed is not there…

I am an org admin (I have created this site). I have added two portal only users to the project via ”add customer” in the project itself and I see them under Customers. Works fine for them to login via portal, etc. I see them under People in the project too, assigned to JSM customers role, but where I can find those users in User Management?

Maybe this is related to some latest changes Atlassian did, I couldn't find any documents… please refer to any documentation that might help.🤔😳

Thanks a lot!

Accepted answers

Mikael Sandberg

Your portal users are not listed under User management. Instead go to Products > Jira Service Management and here you will all your portal users.

All comments

Mikael Sandberg

Your portal users are not listed under User management. Instead go to Products > Jira Service Management and here you will all your portal users.

Bojana_xnbokn

Hi @Mikael Sandberg

Thanks a lot for a quick reply! I have found them now, first to Products -> Products access -> SITES AND PRODUCTS -> JIRA SERVICE MANAGEMENT_Portal Customers.

Thanks again!

Daniel Vest_pijfea

You have to go to the Site admin, it is under Jira Service Desk, https://[orgname].atlassian.net/admin/jira-service-desk/portal-only-customers

portal only.PNG

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