Hello
Agents don't see who is watching the ticket (as it works in other ticketing tools)
UI doesn't refresh when other agents assign the ticket or change the request type.
For example, I am an agent and opened an unassigned ticket. I do not see if others also watching and working on this ticket or even assigning before me. I wrote a customer visible comment and realized later that another agent also wrote a comment a few seconds before. Our agents solve hundreds of tickets every hour.
How do you use this tool for customer support???
