When I add someone as an approver, they get this email with no information included. In order to find out more, they have to click the hyperlink to view the ticket. How can I include more information about the ticket to that notification email? Is it possible to attach selected portions of the ticket to that email like the description or title?

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How can I have more information included in the approval email?

Landon Tran

When I add someone as an approver, they get this email with no information included. In order to find out more, they have to click the hyperlink to view the ticket.

2022-12-07 15_52_37-WDADesktopService.png

How can I include more information about the ticket to that notification email? Is it possible to attach selected portions of the ticket to that email like the description or title?

Accepted answers

Fernando Eugênio da Silva

@Landon Tran ,

You can add more information in this notification such as Description or Summary.

To do this, do the following:
Go to Project Settings > Customer Notifications > You will see an "Approval Required" notification, click to edit it.

Then you will see the notification template, you can customize the text and click on "Insert Variable" to have a list of predefined values that can be associated with this notification.

See more: https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/

Regards,

Fernando | Atlassian Consultant - OAT Solutions

All comments

Brant Schroeder

@Landon Tran You can make changes to the customer notifications so the individual receives additional information in the email.

You will have the ability to add the following:

You can learn more about customer notifications here: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/

Fernando Eugênio da Silva

@Landon Tran ,

You can add more information in this notification such as Description or Summary.

To do this, do the following:
Go to Project Settings > Customer Notifications > You will see an "Approval Required" notification, click to edit it.

Then you will see the notification template, you can customize the text and click on "Insert Variable" to have a list of predefined values that can be associated with this notification.

See more: https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/

Regards,

Fernando | Atlassian Consultant - OAT Solutions

Boris Berenberg - Modus Create

Also if you want a UI to design your emails and more control over who gets what kind of email when, you can check out our app Notification Assistant for Jira

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