Help Desk basically consists of three items: Summary, Description, and Attachment. Can you add other items besides this? For example, items like Priority.
Don't hesitate to go through the Jira Service Management Cloud Documentation.
See: Customize the fields of a request type
Dear,
Yes you can modify request type layout and add fields that match your needs. As you can see on that screenshot, you could just drag and drop the field.You could also check this URL for more information:
https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html
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