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Unable to connect to JIRA using REST API Postman

unknown

I am getting Forbidden (403) error while fetching an existing issue details using Postman

URL : https://itas-jira.XX.XX.XX/rest/api/2/issue/777

Basic Authentication with Username and Token

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Hana Kučerová

Hi @[deleted],

welcome to the Atlassian Community!

According to URL you have server / DC version of Jira, so you need to use password instead of token.

unknown

Hi Hana,

I tried both and still getting same 403 forbidden error. Please find more details below.

URL Postman & web Login : https://itas-jira.XXXCompanyXX.polygran.de/rest/api/2/issue/<Issue ID>

Username : Used profile summary username mentioned in cloud login

Password Attempt 1 : Company Login password

Password Attempt 2: Personal access Token

Proxy : Using system

JIRA : v8.20.10

unknown

Hana Kučerová

Hi @[deleted],

thank you - this is obviously server / DC Jira, but you are mentioning cloud login.

Username : Used profile summary username mentioned in cloud login

Please, what is cloud login for you?

If you are able to log in to this Jira using username and password (using UI), the exact same credentials you will use in Postman for REST API.

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