When a component is selected, a team is automatically selected in the teams field

Francesca Blaney

How do I create a rule where:

When a Component is selected, the Team is automatically selected in the teams field. This would save me from having to select the component AND team each time I open a ticket as currently one team looks after 1-3 components. 

Mark Segall

Hi @Francesca Blaney and welcome to the community!

You'd want to do something like this:

• TRIGGER: Field Value Changed (Component)
• IF CONDITION: Component = Component1
  • ACTION: Edit Issue (Team)
    • Team1
• ELSE CONDITION: Component = Component2
  • ACTION: Edit Issue (Team)
    • Team2
• ELSE CONDITION: Component = Component3
  • ACTION: Edit Issue (Team)
    • Team3

Note - Users can select multiple components so you probably want some type of condition/action in there to account for that.