Checklist not loading (error) for some stories

Andre Da Costa_x2omuh

Hello,

 

I have a recurring error happening on random stories, at random times, to random users (no specific patterns identidified but it happens pretty often).
Note that most of the times it’s only happening to one user at a time. It also come and goes.

The error is that the checklist cannot be load due to an eror (see screenshot bellow).

(It's in japanese, the error message says: " Cannot connect to Checklists. Please contact a developper.")

What has been tried already without results:

- Reloading the page / computer / different browser

- Log-out / Log-in again

- Editing the description of the description and reloading

- Editing the checklist from a user who is not experiencing the bug and reloading

 

I checked most of already existing threads about it and couldn'nt find a solution / answer.

This is causing great trouble to the development team, please help.

Thank you!

Best regards,

Andre

 

Piyush A (STR)

Hello,

Is that happening just for you? or same with others too? Anyhow, as you mentioned you did different browser or computer; but need to check this at large.

In such scenario - two types of cases present:

* Browser issues (lately I'm seeing such at large; mostly with Chrome)

* Plugin issues or some sort of incident.

 

- I suggest you to connnect with Vendor; create a parallel ticket with Atlassian and the Vendor. 

 

Can you share the Console logs of browser i.e. Chrome => F12 -> Console, and reload the page. There should be some error; share that here (and same to tickets as well with HAR file)