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Can we configure Email notifications for Individual Email for External emails like Gmail, Yahoo, etc

Sreenadh_5t0th7

Hi,

Can we configure Email notifications for Individual Email for External emails like Gmail, Yahoo, etc.

Is this possible in Jira Service Management (JSM)

If yes please help me out how to do the same.

Thanks,

Accepted answers

Rilwan Ahmed

Hi @Sreenadh ,

To send project notifications based on events like Issue created, updated etc., the Yahoo/Gmail user should be licensed.

If the user is not licensed, then you can make use of Jira Automation.

Go to project settings --> Automation
Create the automation based on required Trigger and conditions. And in Action section, select Send Email. Enter email address in To.

All comments

Rilwan Ahmed

Hi @Sreenadh ,

To send project notifications based on events like Issue created, updated etc., the Yahoo/Gmail user should be licensed.

If the user is not licensed, then you can make use of Jira Automation.

Go to project settings --> Automation
Create the automation based on required Trigger and conditions. And in Action section, select Send Email. Enter email address in To.

Sreenadh_5t0th7

Hi @Rilwan Ahmed

Thanks for your response.

Could you please provide me step by step because i did not find the Send email option in the Automation steps.

Please find the attached screenshot for your reference.

Rilwan Ahmed

Hi @Sreenadh ,

Send email comes under actions(Then). You are checking in Triggers.
i.e. First select the required Trigger when the automation rule should run like issue created, Issue Updated etc. and Click Save.
After you save the action, then under New Action, you will get send email.

Please check the screenshot in my previous comment.

You can go through https://www.atlassian.com/software/jira/guides/expand-jira/automation for details.

Sreenadh_5t0th7

Thanks @Rilwan Ahmed

But i want to configure the Content of the mail is this possible

Incident number (Link)

Summary : which ever the Summary in the incident

Description : which ever the Description in the incident

and so on.

Thanks,

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