new tickets are not visible

Question

When creating a new ticket , why does this error occurs. Please help resolve this.

Changes are saved, but issue isn't visible

For issue PIPELINE-235 to be visible, it must match your project and filters, and have a status that’s assigned to the board.

I have added a status "on hold",

On Holdon hold due to change in priority of tasks.

IN PROGRESS In ProgressNo associated workflows

Alex Koxaras -Relational- · Answer

In addition to what @David Freitez told you @Nishith Singhai , check as well if any issue security scheme is active. If yes, you have to make sure that you when the issue is created, you are in the security level that this issue gets.

Sachin Dhamale_o1c5zi · Answer

Hi @Nishith Singhai ,

1. Go to Board Setting > Columns > Check the all required status in the workflow in mapped with columns

2. Go to Board Setting > General > Check the Filter JQL ( Make Sure the Issue which you have created is comes in the JQL)

Thanks,
Sachin

David Freitez · Answer

Hi @Nishith Singhai

It appears that the issue you created is not been shown in the board because it is currently on a status that it is not mapped in the board.

Also, another reason could be that the Filter that feeds the board has a JQL that is not matching with the issue you just created.

So, I would suggest you to check on the filter first and then the columns/statuses mapping in the board.

Kindly check my comment and let me know if you have further questions.

Regards,
David