Removing Slack Notifications/Threads for JSM Updates

Question

Hello All,

I'm curious to know if there is a way to shut off Slack threads for ticket updates.

Example: I work strictly out of JSM website and address tickets there. I constantly get Slack threads for each update. It's redundant and way too noisy.

Any suggestions are much appreciated!

derek.duhaime · Answer

Will do, thanks!

Joseph Chung Yin · Answer

@derek.duhaime -

Unfortunately, that will be the case based on my understanding.  You can either reach out to Atlassian Support (https://support.atlassian.com) or Slack support for further assistance to see if the Slack notification can be disable at the individual user basis.

Best, Joseph

derek.duhaime · Answer

Thanks, unfortunately, that would turn it off for everyone, right?

I'm looking to do this just for me :/