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Question

Yes, I know there are dozens of similar topics here already, but I couldn't find anything useful in them.

I checked the billing page and it's just blank... It's like we don't have any products. On the product page itself - they are marked as Product offline and it is suggested to write to support.

I created a ticket, but there has been no news for over four hours.

https://dfin.atlassian.net/

Sergei Loktev · Answer

The same problem and no answers for more than 24 hours. The work of the whole tema (38 people) is stoped, and no help.

Artsiom Holikau · Answer

Thank you!

Yes, I understand. It's just strange that there's been no news from support for almost 5 hours... At least a message that they're trying to figure things out.

We're locked out. And we don't even understand the reasons why, or how long it might last...

Dave Mathijs · Answer

Hi @Artsiom Holikau welcome to the Atlassian Community!

I feel for you, this is not good. Unfortunately, we cannot resolve this issue here in the community.

Fingers crossed for a quick resolution of your submitted ticket.