Getting error while installing free trial of Xray in Jira cloud free tier

Question

Hi, I am using free tier Jira. I am trying to install Xray test management tool but it gives me

"We ran into a little troubleIt might just be a hiccup. Try again in a bit." error.Is it because I am in free tier Jira?Any help would be appreciated.Thanks

Sankari Shanmugam · Answer

I contacted the support team and they fixed it. I am able to work with xray now. Thank you.

i enabled Jira software.

Trudy P Claspill · Answer

Which Jira products do you have enabled for your site?

Sankari Shanmugam · Answer

Yes, Still getting the same error