{{#Lookupissues}} via email automation not working

Question

Hi there, I am trying to have an automation generate an email notification when an issue is created by using the following: '' Hello! The following ticket has been created: {{#lookupIssues}} {{/}}

Issue Key	Summary	Term Date
{{Issue.key}}	{{Issue.summary}}	{{Issue.Effective End Date & Time.shortDateTime}}

Thanks, '' -When i trigger the automation, i get the result below which contains no actual tickets: '' Hello! The following ticket has been created: Issue KeySummaryTerm Date Thanks, '' -What am i doing wrong?

Darwin_861s3q · Answer

the original trigger is issue created, but i think i am missing the JQL code after the table. That seems to resolve it.

Trudy P Claspill · Answer

When you do not use a manual trigger, what is the trigger for the rule? In your original post you said you are wanting to generate an email when an issue is created. In that case your trigger should be "Issue Created", and there is no need for the trying to put a table into the email because there will be only one issue to include, and no need to use the {{#lookupIssues}} {{/}} encoding.

Darwin_861s3q · Answer

Here are the details, i have it as a manual trigger so that i can test it Trigger Manual Trigger Condition If: Issue matches JQL: cf[13100] = "custom field name" Action The code in the action is {{#lookupIssues}} {{/}}

Issue Key	Summary	Term Date
{{Issue.key}}	{{Issue.summary}}	{{Issue.Effective End Date & Time.shortDateTime}}

How do i verify that the {{#lookupIssues}} is getting results? Based on what i shared I don't think that it is.