Comment on issue before transition

Question

Hello all!

Hopefully you can help me out with the following.

I need to find a way to add a comment to an issue before the transition occurs. Let me elaborate.

Agents can transfer issues to another department. This is done by setting a certain status, causing an automation to clone the issue to another project when it reaches the status. The original issue is then locked (comments are disable and it can no longer be edited).

When the transition happens, we present a screen where agents can enter the reason for transferring. This comment is added without any errors. The automation that triggers on the transition should also add a comment, but I get the error message that I do not have permission to add the comment.

How can I make sure that the issue can be commented on by the automation before it is being locked?

Thanks in advance!

Paul Wiggers · Answer

Hello Trudy,

I have double checked the UserID by searching again. It is indeed the correct ID.

The automation has the right to comment since it can comment when the properties are removed.

Any other ideas on how we can proceed with this?

Trudy P Claspill · Answer

Yes, those are the correct properties.

UserID has the be the user id for the Actor of the rule that is trying to add the comment. Are you sure you have the correct user id?

That Actor also has to have the permission to Add Comments in the permission scheme assigned to the project.

Paul Wiggers · Answer

Hello Trudy,

Thank you for your response. Unfortunately this doesn't work. I still get the permission error after executing this.

Just to make sure I understood you correctly; the only properties that I have available in the status are:

jira.issue.editable > false

jira.permission.comment.user > UserID

Thanks in advance,

Paul