Hello Good people, Below are the scenarios I am trying to make filters for: * Show issues where 'Time to first response' SLA were met * Show issues where 'Time to first response' SLA were not met * Show issues where 'Time to Resolution' SLA were met * Show issues where 'Time to Resolution' SLA were not emt Please and thank you :)

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JQL filter for 'Time to first response' SLA met or not

Shaumic

Hello Good people,

Below are the scenarios I am trying to make filters for:

Show issues where 'Time to first response' SLA were met
Show issues where 'Time to first response' SLA were not met
Show issues where 'Time to Resolution' SLA were met
Show issues where 'Time to Resolution' SLA were not emt

Please and thank you

Accepted answers

Mikael Sandberg

If you want to do this in a filter you can use the breached() function to get all the issues the met the SLA and the ones that breached it.

"Time to first response" != breached()

"Time to first response" = breached()

"Time to Resolution" != breached()

"Time to Resolution" = breached()

You can also use the Reports function in JSM to create a report that shows you this in a chart, it has series for met and breached SLAs.

All comments

Mikael Sandberg

If you want to do this in a filter you can use the breached() function to get all the issues the met the SLA and the ones that breached it.

"Time to first response" != breached()

"Time to first response" = breached()

"Time to Resolution" != breached()

"Time to Resolution" = breached()

You can also use the Reports function in JSM to create a report that shows you this in a chart, it has series for met and breached SLAs.

Shaumic

Hi @Mikael Sandberg ,

Thanks a ton for your response!
I have found the default SLA met vs breached Report (which is amazing) in JSM.

I was wondering if there's an option to customize the report i.e. SLA met vs breached in Support queue.

Is the edit report option available only for Jira admins?

Thank you : )

Mikael Sandberg

In order to edit the reports you have to have project admin permissions.

Shaumic

Understood and noted. Thank you.

Marc Isikoff_o8qjap

don't forget = complete() to show that the SLA was met irrespective of the issue being resolved or not.

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