Custom emojis have disappeared

Barbara Storey_z40209

Hello, I use quite a lot of custom emojis and this morning they simply have disappeared from the emoji menu which now shows tons of empty squares (empty = no image and no name - see screenshot below) - as well as from the pages I used them in.
Any suggestion on how I can fix that without having to reload all the emojis and rewrite all the pages where they are present ?

 

Sarah_5u60n2

Hi Barbara, thank you for your question in Atlassian Community. We apologise for the inconvenience this has caused in your experience and appreciate your patience.

We are aware of an issue which was impacting customers from 23rd November onwards, where custom emoji uploaded before April 2022 could not be loaded inside the emoji picker across our products.
The dev team located the root cause and deployed a fix on 1 Dec which was rolled out to customers on the same day. We then verified the fix for customers who reported experiencing a similar issue.

Can you please verify whether the issue persists on your site?
If you are experiencing any issues and require further support, the best place to reach out is our support team at https://support.atlassian.com/contact/#/