One user/agent is not receiving email notifications...!

Question

One of our JIRA Service Management user (avsupport@analyticvue.com) not receiving email notifications when assigned or actions happened on the tickets.

AnalyticVue · Answer

* When the issue is assigned to someone else, does that user receive an e-mail notification? YES... Assigned to an individual user... they are able to receive the email notifications.
* Does the user AV Support receive other notifications or no notifications at all? NO NOTIFICATIONS AT ALL
* Has the user AV Support ever received notifications or never? INITIALLY YES... RECEIVED WELCOME & PASSWORD RESET EMAILS, BUT TICKET RELATED EMAILS....NO...!
* What are the profile notification settings for this user? >> Email notifications for issue activity - Send me email notifications>> Get email updates for issue activity when:You're watching the issue - YESYou're the reporter - YESYou're the assignee for the issue - YESSomeone mentions you -YESYou make changes to the issue - NONote: Btw... the mentioned EMAIL ID is a group email ID.

Dave Mathijs · Answer

Ok, then I have a few other questions:

* When the issue is assigned to someone else, does that user receive an e-mail notification?
* Does the user AV Support receive other notifications or no notifications at all?
* Has the user AV Support ever received notifications or never?
* What are the profile notification settings for this user?

AnalyticVue · Answer

Thank you Dave for quick response...!

No the user is not the REPORTER...!