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An added user can't access to the jira HD?

yosser.mahfoudh

Hi ,

I added a user to an organization in march when he tried todat to access to the HD. He wasn't able to access to it or I added him with the correct email before and at that time he was able to create tickets but now he can't access to HD.

Any reason why this happened?

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Hi @yosser.mahfoudh Have you tried to add a user (with a license) to an organization or a customer (without a license)?

What is the current role of that person in your project?

yosser.mahfoudh

he is a client.

yosser.mahfoudh

when I click to view his profile, I am given the error message:

Looks like we’re off the beaten track

We landed here for a user that does not exist.
Head back to the directory to search for another user.

The user doesn't exist, is he still added as customer of the service project?

yosser.mahfoudh

why doesn't exists where he is added to HD with the right email and was able to access to it before?

Probably I edited the organization name, May that be the cause?

Changing the name of the organisation does not change added users/customers.

Please share a screenshot of where exactly (URL) you see the user profile.

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