Hi!
How not to send an email when updating a request if the request is in the closed status.
For example. Request is status Closed. Someone updated field. I want not to send e-mail about it. How to?
Hey @Tony Montana ,
Unfortunately there isn't much control on the trigger when to send an email in Jira.
The trigger would be "issue updated" and that doesn't look at any other property of the issue.
You could replace the default notification of issue updated with an Automation rule (with action "send email") and exclude the Closed issues from that.
Or if you wish to have more control over email in general invest in an app that handles your emails (like Email this issue) which can define a lot more granular triggers (and better email templates)
Is it possible to forbid sending emails about updating a request if the update was made by a specific user? For example System.
if using Automation or an app then yes.
With the default (customer) notifications you cannot specify it.
@Dirk Ronsmans This does not work. In JIRA Automation, I select Publish specific event, but the notifications only come about Update.
Are you using the legacy automation or the Automation 4 Jira app (which is now included in DC too)
If so, you should have a "Issue updated" trigger and from there you can do a Condition before sending the email.
Feel free to share some details from yoru Automation, that might help
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