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SLA time violated

Aykan Inal

hi
I would like to receive information about the request, whose SLA process is violated, by teams and by mail, how should the following rule be? can you help?

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Alex Koxaras -Relational-

Hi @Aykan Inal

Try the following:

email automation.png teams automation.png

Especially for TEAMS, follow the instruction as seen in the above image on the blue panel. They are straight forward and you shouldn't encounter any problem.

Aykan Inal

thanks but not send assigned email
custom person mail?

my screenshot example

but not working not coming mail

Alex Koxaras -Relational-

On my tests to an external email, I received it:

yopmail received.jpg

Check your spam folder then.

In addition I have received it on my teams as well:

Aykan Inal

I try again

thanks

Kateryna_v_SaaSJet_

Hi @Aykan Inal

I can also recommend you the SLA Time and Report add-on for Jira that was developed by my team exactly for more simple control of SLA deadlines.
There you can set up notifications in the comment of the issue (with email sending) or via SLACK.

Try how it works for you with a 30–day free trial.

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