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No Roadmap on Company-managed board

Willie Lagraauw

Hi Community,

Reaching out for some help!

We have linked a Serviceproject to a Softwareproject, so that we can arrange our issues into epics and sprints.

But unfortunately on the Softwareproject the Roadmap isn't showing. I've read something about the filter settings. So I tried to change those, but then our tickets from the Serviceproject aren't visible on the Softwareproject.

Hopefully you can help me with some step-to-step instructions to make the Roadmap tab visible.

Thank you in advance! Br, Willie

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Accepted answers

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Trudy P Claspill

Hello @Willie Lagraauw

Welcome to the community.

Are you using a Standard plan or a Premium plan for your Jira environment?

With Standard plans, Roadmaps can be created only for issues in one project. If your board filter does not constrain the board content to issues from only one project then you will not be able to create a roadmap.

If you need to include issues from multiple projects in your roadmap, you will have to upgrade to the Premium plan so you have access to Advanced Roadmaps. Or you will have to look at a third party app for creating roadmaps.

Willie Lagraauw

@Trudy P Claspill thank you for your quick reply. We also want that the board filter only shows the issues from the service project that is connected. I only don't know how I can change the settings, because when I change the filter we can't see the issues from the service project any more

Trudy P Claspill

Hello @Willie Lagraauw

Please clarify exactly what you mean by you "linked" your service project to a software project. What steps did you take to accomplish this, as there is no native functionality to "link" one project to another.

With regard to changing the filter for the board, please show us the filter used by the board when it IS showing the issues from the Service project and then show us what you change it to such that the board stops showing the issues from the Service project.

We need to see the actual syntax/JQL of the filter. In your original post you have shown us just the name of the filter. The JQL will be displayed farther down on the same screen.

Willie Lagraauw

Hi @Trudy P Claspill , via this instruction I've tried to create a Kanban board. As a project I linked the Service management board and according to the instructions I needed to select my personal space as location. I can see the Kanban board including the issues from the Service management board. My colleagues can see the board but it's shows private and they cannot see the content on the board. Do you know I can change this so that my colleagues also can see the backlog and board?

This is the information on the page where I can change the filter settings. But when I select another filter the issues from the Freia IT Servicedesk board aren't visible.

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