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Anyone else having issues copying/pasting content between Gliffy diagrams?

tmashinter

We're heavy users of Gliffy, recently the copy/paste between diagrams has just flat out stopped working.

This severely hinders our architecture work.

Everyone in the office that has tried this recently has run into the same issues (it just doesn't work). More-so if the thing we copied contains an image. Trying to copy/paste within a diagram anything that contains an image doesn't copy the image.

(The above shows the result [right] of pasting everything on the left -- within the same Gliffy diagram. Across diagrams you don't even get the circles, just a console log saying "No copyCommand for pasteCommand to execute!").

Wondering if others out there are having problems.

I'd report an issue but Confluence makes it rather unclear where you are supposed to do that.

Accepted answers

tmashinter

Closing out the question.

This (and other information listed in the thread) were Gliffy bugs that have been fixed.

All comments

tmashinter

Further Details

As I continue my daily confluence work, I've been finding more nuances to this issue.

The issue seems to be tied to images that are grouped with other objects. If I select an image by itself, it will copy. If I select an image and another object (no groups) they'll both copy. If I select an image that is grouped with something else (like a basic shape) only the shape is copied.
I also noticed that when I paste a copied object in the same diagram it is now appearing below the source, where it used to appear on top. The order changed. In testing further, I've realize that (within the same diagram) pasting the copy is actually working but it's reversing the order of the objects in the group. So the copy (in my case above, has actually placed the images underneath the circle). If I ungroup the objects and move the circles I can see the icons. The issue seems to be tied to the pasted object inverting the layer order.
It appears that copying and pasting ACROSS diagrams has been removed as a feature. Each diagram now has it's own clipboard. If I open diagram one, copy & paste something. Go to diagram 2, copy & paste something. Go back to diagram 1 and paste, it's just pasting the last thing I copied within that diagram. It used to paste the last thing I copied from anywhere. This seems intentional. But it a huge PITA for us as we have diagrams we use as an asset store of sorts and copy things out of all the time.

I've logged a bug with Gliffy. Something was clearly released there that impacted the layer order.

This doesn't explain copying between diagrams.

Reproduce (layer issue):

create a basic shape (circle)
create another basic shape (star) make it smaller than the circle and place it on top of the circle.
You can see them both.
Select them both, copy & paste.
The pasted version is correct.
Now group the circle and star together using the "group" button.
Select it again, copy & paste.
The star has disappeared.
Ungroup the pasted object and move the circle.
The star is hiding underneath it.

tmashinter

From a "question" perspective. The answer is "Gliffy Bug".

Gliffy doesn't seem to have a public bug registry I can reference for the support case I created. So I cannot offer a link in here.

For visibility, I'll keep the "further details" post up to date as I collect more information incase it helps someone else.

Samie Delebo - Your Gal at Gliffy

Hi @tmashinter !

I'm a member of the Gliffy marketing team so I can't offer direct support, but I really appreciate all the detail you've captured here!

You mentioned that you logged a bug with the Gliffy team, so I'm assuming you're in touch with our support folks at support@gliffy.com. If not, that would be the best email to use to reach out to the team.

Samie

tmashinter

Yes.

I logged 3 bugs actually.

I got an automated message from an individual that asked me for the same info I originally provided in the support request. Which I repeated.

Have not heard anything back yet. So unaware of any traction on this.

Samie Delebo - Your Gal at Gliffy

Thanks for being so on top of it! I do know we're catching up after the Thanksgiving holiday weekend, so appreciate your patience.

stvi_opn4od

We are having this exact issue in our Confluence cloud installation today. But it is a bit worse, no objects can be copy/pasted from one Gliffy to another Gliffy.

Can anyone try this copy/paste across different Gifflies and check please?

PS: We do have also a Confluence Data center version, and it is unaffected.

Cheers

Stefano

tmashinter

That's one of the bugs I logged (of the 3 issues I've found) and Gliffy has acknowledge.

Something changed where the clipboard has been restricted to be within each diagram. Which prevents copying / pasting between diagrams.

Which we do all the time in our technical diagrams. So it's been a big frustration.

The other two bugs that I logged with Gliffy were:

copying/pasting grouped items inverts the layer order on paste
the "unpublished changes" label doesn't go away when you revert to last published version anymore, you have to revert then publish the non changes as if you changed something (which creates another version) to remove the "unpublished changes" banner.

stvi_opn4od

@Samie Delebo - Your Gal at Gliffy Any idea on timing for a fix to the above copy/paste issue from Gliffy? It is indeed problematic to lose this capability.

Samie Delebo - Your Gal at Gliffy

Hi @stvi ! I'm checking with the team! It is a high priority bug and I know it is being addressed in our current sprint, but not sure on progress as I'm on the marketing side of things. Please stay tuned!

tmashinter

Closing out the question.

This (and other information listed in the thread) were Gliffy bugs that have been fixed.

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