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Lost tickets when coping over an epic from 1 board to another

marieamymitchell

Hello,

How can i find missing tickets, which did not bulk copy when transferring an epic from 1 project board to another?

There was a message to check the jira logs, but then the transaction completed with only some of the tickets moving over.

Thank you

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Trudy P Claspill

Hello @marieamymitchell

Do you mean that you moved tickets to a different project with these actions?

1. Used the Advanced Issue Search to select issues.

2. Used the Bulk Change option

3. Selected the Move operation

If those were not the actions you used, please tell us the steps you used to move the issues.

If you have the original issue keys for the tickets you were trying to move you can enter the key into the Quick Search field and the issue should come up.

Did you receive some sort of error message during the process? If so what was the exact error message?

marieamymitchell

Hello @Trudy P Claspill

Thanks for getting back to me.

From the epic, i selected 'move' and chose to 'move child issues' so all tickets would move with it.

I don't have the original ticket numbers for all listed under the original epic i'm afraid.

There was some messaging during the transfer process to 'check jira the logs' but then the action completed.

marieamymitchell

Sorry I should have also added @Trudy P Claspill - the reason this happened is because i did not change the status mapping i.e 'In Progress' on one board means 'In Development' on the new one (as the boards have different workflow) - i thought i could do this later.

Trudy P Claspill

The History tab for the Epic should provide you with all the information about child issues being added to or removed from the Epic. You should be able to look through that to get all the original issue keys for the child issues.

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