How to import space exported from one confluence environment to another confluence environment?

Question

I have exported a space from a customer's confluence space and trying to import that into our confluence space.

I am trying to perform this activity via Settings > Administration > Import Spaces.

The zip file size is about 3 GB.

Upon attempting import it starts with "Import in Progress" but it does not move further for a decent amount of time.

Also at times, I get an error message "There was an error during import. See our guide for raising a bug".

Kindly assist me with this issue.

Thanks You!

Trudy P Claspill · Answer

And the link for that is:

https://support.atlassian.com/contact/#/

marc -Collabello--Phase Locked- · Answer

Hi @Mitesh Barot ,

You'd need to contact Atlassian support to help you resolve the issue.