How to have JSM Customer comments showing Customer ID as author

Question

Hi there,

Using a PHP REST API (https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post) to create JSM request comments, Customer comments are shown as the API token JIRA User Admin instead of the Customer ID.

What solution do we have to have the author of Customer comments to be their true customer ID (or displayName)?

Cheers

Joseph Chung Yin · Answer

@Julien Borrelli -

If your customers uses his/her account to access your portal, then you can take a look at personal access token (PAT) to establish authentication against your JSM - https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

Here is a previous posting that talk about using PAT with Jira REST APIs (just look for the Jira Cloud section) - https://community.atlassian.com/t5/Jira-questions/How-to-authenticate-to-Jira-REST-API/qaq-p/814987

Hope this helps.

Best, Joseph

Julien Borrelli · Answer

Thank you @Joseph Chung Yin for your answer and your support.

So, beside Basic Auth, is there any other authentification method that we could use to have our Customers as the author of their comments? OAuth2 maybe?

Thank you again!

Joseph Chung Yin · Answer

@Julien Borrelli -

Unfortunately, Yes.  The PAT owner will be the author of the comments.  The only other thing I can think of is asking your customers to include his/her names/ID as part of the comments body.  So, you will at least knowing who made the actual comments.  However, it is not ideal.

Sorry.

Best, Joseph