I am facing issue while exporting a page from confluence. I am getting an error stating that "Your session has expired. You may need to resubmit the form or reload the page"
Export to word is working fine
We are also having the same issue with our tenant. On multiple devices, we've tried logging out and using incognito browsers. This seems to be a broader issue than just for ourselves.
Don't forget to post here if u get any resolution
Hi,
this also affects my cloud instance, so it seems to be a general issue.
I reported at Atlassian Support and will try to post updates as atlassian reponds.
Regards,
Harald
@Rahul @Kane McConnell you should raise a request to Atlassian Support.
This thing affect more that one instance and should be reported.
Thanks, Harald. We are free users for the moment, so we don't have access to support. Hopefully, a fix is forthcoming.
Hi @Alex Koxaras -Relational- . We are also experiencing this. When I try and raise the issue, I only have the options of "Explore Community" or "View Documentation". There are no options for creating a ticket, as far as I can tell.
Only paid plans are eligible to raise a request on support. Free plans get the help of community - where applicable.
Hi @Alex Koxaras -Relational- . Thanks. I just checked with an admin at my workplace and we are paying for Confluence. Is there any other reason why I might not be able to raise a support request?
As a workaround, while viewing the page you wish to export, select the More Actions menu (triple dots) > Advanced details > View Source.
The page will open without the surrounding Confluence navigation panes and menus. You can use the browser's print function (Ctrl+P) to print to PDF.
If you use background coloring in your page, you may wish to tick the option to print background colors and/or headers.
@Harald Seyr is there a ticket number that we can see and perhaps comment on?
We're also having the same issue on our cloud service.
I got feedback: "unable to reproduce, please clear browser cache and try again". So I did. And the error still occurs.
I got a request id JST-821443
However, I suspect this is not open to public.
Yep, we tried the same. Sort of a lame response from Atlassian when multiple users and tenants report the same issue.
I had the same problem and created a ticket at Atlassian Support. This resulted in this public issue:https://jira.atlassian.com/browse/CONFCLOUD-74930
Can you confirm whether it fixed or not? I see their support marked as resolved but I cannot view the detail.
Same issue here
This issue is not resolved (for me). CONFCLOUD-74930 is marked as
In the issue links you can see the following: is resolved by HOT-101302
But this is an internal link - we cannot see the contents of hotfix HOT-101302.
Excellent workaround, thank you!
I did have a problem displaying some tables, but overall worked for me.
We have the same issue for one of our users - all others can export just fine. Also one of our customers have the same problem for one user in their tenant.
I just opened a support request ticket with Atlassian. Will update here once I receive a reply.
The ticket mentioned by @Bart Vermeir above now contains a work-around that worked for us:
I can confirm this workaround is successful. Thanks!
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