I have configured Customer Satisfaction survey & Post function to set resolution to "Done" but still the Survey email is not sent .
@Sivashankar Murugesan Customer satisfaction surveys are enabled by default when an issue is resolved. Have you changed the satisfaction settings? Can you confirm that the issues have a resolution?
@Brant Schroeder Have checked the Satisfaction settings are enabled & the resolution is updated to "Done" via a Post Function still the mails are not triggered.
@Sivashankar Murugesan so if you look at one of the issues that you expect an email to be sent out on what is the status? Also can you see that it has a resolution?
@Brant Schroeder The ticket is in "Resolved" Status , Resolution Status is "Done" Issue Type - Email request , Satisfaction Survey - Enabled ,
Is there something i need to check in the Email settings?
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