I am looking for more information on the Jira CMDB and ITAM functionality. Where should I look?

Question

We are currently using Jira Service Management for Service Desk and are in the process of evaluating different ITAM and CMDB solutions.  What is the best way to gather more information on the capabilities within Jira?

Mikael Sandberg · Accepted Answer

Hi @Rick Muller,

Welcome to Atlassian Community!

You can learn more about the different features in JSM here, and another good source is the Getting started guide. And you can also join the New to Jira Service Management group and ask any questions you have about JSM.

Joseph Chung Yin · Accepted Answer

@Rick Muller -

Welcome to the community.  For CMDB solution, you can look into

1) https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management

2) https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/asset-and-configuration-management

3) https://www.atlassian.com/blog/wp-content/uploads/assetebook.pdf

Atlassian Assets (formally known as Insight) is a part of the JSM Premium plan subscription out of the box without any additional costs.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.