Automatically Update Priority Number When Tickets Closes

KristinaH

I have two custom fields where I maintain priorities - Department and Dept Priority 

Current state is that I manually review tickets to update the Dept Priorities. Ideally what I would like to happen is when a #1 ticket for a Department closes, that the #2 ticket automatically gets updated the #1.

How do I go about that?

Trudy P Claspill

Hello @KristinaH 

This could be done with an Automation Rule.

https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/

Do you have only one ticket with a Dept Priority=1 and one ticket with a Dept Priority=2 at a time (per Department)?

If you updated the Dept Priority=2 to =1, how is the next #2 priority specified?

 

The basic flow would be:

Trigger: When an issue transitions to Closed

Condition: Dept Priority equals 1

Branch / Related Issue / JQL:

Department = {{triggerIssue.department}} and "Dept Priority"=2

-- Condition: Status not equal to Closed. (don't need to update #2 priorities that are already closed)

-- Action: Edit Issue

    -- Dept Priority field = 1