Imported space is accessible via direct URL but does not appear in space directory or search

Question

I exported a space from another site and imported it. I can access the space by going directly to the URL, but it is not visible anywhere else on the site or in the nav menu...

I tried replicating users and groups from the other site before the import.

I also tried resetting space permissions to default. I have Free subscription on the new site so cannot edit permissions directly.

Has anyone encountered this or has any suggestions to try?

Andy Heinzer · Answer

Hi Andrew,

Sorry to hear about this problem.  I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-820822

With that I believe our support team can better address this problem.

Regards,

Andy

Andrew Gilman_i80clq · Answer

As a workaround, I copied the space in the source site, exported it and then was able to import it into the destination site as expected.

Andrew Gilman_i80clq · Answer

I've just imported another space and it worked as expected. Replicating user groups from the other site seems to have done the trick. But...

I still have a problem with the first space, which I imported for the first time before I replicated user groups. Deleting it and re-importing it now that I have correct groups does not work as expected - it is accessible, but not visible in space directory.