Time to done not appearing in the queue but it is appearing in the SLA box in the issue view.
View of the issue screen where you can see the time to done = 23h 40m
view of the queue where time to done is null
Hi @Sam Terezakis
Edit your queue and include the "Time to done" columns
https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/
Thanks for the response Alex.
I already have included the 'time to done' column (see screen above).
Oh, my bad! Didn't see it.
Can you also post a screenshot of your SLA (which are the conditions to which this SLA applies), as well as the what are the conditions of this specific issue you have provided in the screen above?
Here's a screen of the SLA configuration.
The screen shot in the original post was a 'legal enquiry' issue type which should be recognised by the first query (and if not, it should be picked up by the 24h applied to all remaining issues.
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