Hi Team, All mails are rejected by SD Bulk Handler. Can you please let us know how we can disable SD Bulk Filter? DateStatusDetailsFromMail subjectBy handler14/Jun/16 7:27 AMREJECTEDThe message was rejected because it is a bulk mail.XXXX@service-now.comINC1234567 has been assigned to ABC with a level 4 prioritySD Bulk filter The Administrator also do not have access to the below options in Add-on's --> Manage Add on's. The system says the module cannot be modified. image2016-6-14 21:57:39.png Can anyone let us know how we can enable all mails from the email address? Thank you. image2016-6-14 21:57:39.png

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to turn of SD Bulk Filter

Sailen Kotecha

Hi Team,

All mails are rejected by SD Bulk Handler. Can you please let us know how we can disable SD Bulk Filter?

Date	Status	Details	From	Mail subject	By handler
14/Jun/16 7:27 AM	REJECTED	The message was rejected because it is a bulk mail.	XXXX@service-now.com	INC1234567 has been assigned to ABC with a level 4 priority	SD Bulk filter

The Administrator also do not have access to the below options in Add-on's --> Manage Add on's.

The system says the module cannot be modified.

image2016-6-14 21:57:39.png

Can anyone let us know how we can enable all mails from the email address?

Thank you.

image2016-6-14 21:57:39.png

Accepted answers

All comments

João Pedro Brandão

Hi.

Do you resolve this issue? I have exactly the same issue, and i can´t find any answer.

Thanks

Gus Higgins

I am having same issue from service-now, did anyone find a resolution?

Jacques

Hi!

I know this is about 2 years after the initial question, but there is a workaround, described in this Atlassian ticket: https://jira.atlassian.com/browse/JSDSERVER-1924

I'll just paste it here in case anything happens to the issue

----

NB: This workaround is not possible in Atlassian Cloud.

Navigate to Administration > Add-ons > Manage add-ons
Look for JIRA Service Desk plugin and expand the section
Expand the XXX of XXX modules enabled
Disable these responsible modules of Service Desk:
- SD Bulk filter(sdBulkFilter) for messages marked as spam
- SD sent from JIRA filter(sdJiraFilter) for messages originating from a JIRA instance
- SD auto reply filter(sdAutoReplyFilter) for messages with a different value than "no" set for the Auto-Submitted header

The provided workaround will apply to all emails processed by the filter, which can cause incorrectly created issues. Being able to white-list addresses should prevent this from happening.

----

Hope this helps!

Sebastian_5fswgd

still no solution!

Thomas Fozzi

No solution/workaround for Jira SD Cloud?

Muhammad Bilal_r2rxjd

Hey there? i am getting the same error logs in the JIRA CLOUD!! Infact two types of mail filters errors. How can i close these? i tried a lot but still can not find any luck.