Creation of a trigger in JIRA Automation, using LABELS

Question

I am wondering if a trigger can be added in JIRA Automation using a specific LABEL

1. There is a ticket AB-1, already taken in the sprint

2. in the LABEL field, a certain label called as WISHLIST is put and ENTER pressed

3. The automation automatically send that ticket out of the sprint directly to the BACKLOG

4. Till the time, the LABEL "WISHLIST" is on the ticket AB-1, it can never be taken into a sprint. Even if someone mistakenly pulls it into a sprint, the automation sends it back to BACKLOG

Please help suggest a way

Bill Sheboy · Answer

Thanks for explaining the situation.  You may want to consider either:

* using Kanban methods (including the Jira board) and/or
* making specific items to research/clarify a request.  Those could be moved to "done" after the research, with a linked, new backlog item to implement the item added to the backlog for later consideration.  This would eliminate the need to change the sprint scope.

Amitava Mallick_86mbhu · Answer

We have Kanban Board, and there is NO SPRINT for one of the project. What to do in that case?

Amitava Mallick_86mbhu · Answer

Hello Bill,

Apologies for the delay. You are absolutely right , however all our Customer Success team works on Kanban principle, and they work on multiple projects with tickets at the same time. Now though it is not possible to work on them simultaneously, there might be some tickets which need to be sent to backlog even after being taken for work, due to research/ pending clarification from clients and son on.

Therefore I was asking if this automation can be done